All orders made Monday to Friday are processed same day. Your STATEMENT creations are shipped from Paris along with a receipt and a certificate of authenticity. We guarantee all jewelry until delivery, regardless of type of shipment.
We offer the following shipping options:
- Show-room pickup: all orders can be picked-up in our show-room at 21 rue de Marignan, Paris 8ème on the same day the order was placed, or on the following day as long as we have proof of payment. Please bring an ID and the confirmation email.
- Delivery via courier: our in-house courier can deliver all orders made within the city of Paris free of charge. This option is also available in the Parisian suburbs (92, 93 and 94) for €15. Details including delivery address and times should be provided in the purchase order.
- Shipping via third party: we offer free shipping with DHL (France) and FedEx (international) processed two to four days after purchase. For priority shipping, processed one to two days after purchase, shipping fees will apply. Click here to see shipping fee details based on geographical location.
Outside of the Eurozone, regardless of the shipping method, the shipping costs do not include potential customs fees or import taxes that you may have to pay upon receipt of your package.
As soon as your order is shipped, you will receive an email with its tracking number. You can also follow your order on our website, under “My account/My orders”.
If your ordered from France or any european country, your pieces can be returned within 14 days of purchase for a refund. Please send an e-mail to firstname.lastname@example.org. We will guide you through our free-of-charge return process.
If you ordered from outside France and the European Union, you can return your STATEMENT creation with the transporter of your choice within 14 days from the day you received your order. The return and liable custom fees are on the sender.
In case you are returning a product from outise the european area, some customs fees may be applied and will be at your charge.
The items must be returned in their original condition and packaging. Please handle the jewelry with care to avoid any damage or scratches.