customer service

In accordance with the applicable regulations, this product is guaranteed for 2 years under normal conditions of use and for any non-conformity, starting from the date of purchase indicated on the certificate of guarantee. 

The guarantee does not cover damages resulting from accidents, mishandling or abusive use (for example knocks, dents, crushing) and the consequences of normal wear and aging of the jewel.

This guarantee can only be applied upon presentation of this certificate, duly completed, dated and signed by STATEMENT. 

All other repairs can be handled by STATEMENT but will be billed. Please send an email to info@statement.paris. We will guide you through the after-sale service process. Our workshop will have a look at it and will provide you with a cost and time estimate. 

If the return of the product results from a manufacturing defect, it will be at our expense. 
Otherwise, you will be responsible for the return. It is therefore recommended to send via tracked shipment.